Our Simple Return Policy
We get it—sometimes a product just isn’t right for you. Maybe the size didn’t work out, or you changed your mind. That’s completely okay. We want shopping with EASTPEAKGENERAL to feel easy and stress-free, right from the start.
That’s why we offer a straightforward 30-day return policy. If you’re not happy with your purchase for any reason, you can send it back to us within 30 days of receiving your order. No complicated hoops to jump through, no tricky fine print.
How It Works
Getting a return started is simple. Just reach out to our friendly support team at [email protected] with your order number and the item you’d like to return. We’ll take it from there and guide you through the next steps.
Once we receive your returned item and confirm everything is in good shape, we’ll process your full refund right away. You’ll get back every penny you paid for the item—nothing deducted, no hidden fees.
We Cover the Shipping
Here’s something we’re really proud of: return shipping is on us. That means you won’t have to spend a cent to send your item back. We’ll provide you with a prepaid return label, so all you need to do is drop the package off. It’s our way of saying thanks for giving us a try, and we hope it takes a little bit of the hassle out of the process.
We believe in standing behind what we offer, and we want you to feel confident when you shop with us. If something isn’t working out, we’re here to make it right—quickly and kindly.
If you have any questions about your return or need a hand with anything else, don’t hesitate to email us at [email protected]. We’re always happy to help.